With technological advancements in the digital world, there has been a surge in the commercial selling of products and services online through e-commerce portals. With an ever-increasing number of customers buying through e-commerce websites, it is thus becoming the most popular way of shopping. There is also the flexibility of making purchases through mobile devices. It is no surprise then, that the e-commerce market is increasing each passing day.
With tough competition from businesses, each company has to be aggressive in their approach towards the appeasement of their customers.
So, what step would make businesses improve customer brand loyalty, increase sales and generate profits?
It is here that E-commerce Call Center Outsourcing takes the lead for companies to have customer-driven call center services. And LiveSalesman is at the forefront in providing Multilingual Call Center services to e-commerce companies. We ensure to improve your customer acquisition rate, increase customer retention, and a proven increase in ROIs.
Omnichannel support in customer care is the requirement in providing a seamless customer experience. And as a leading Call Center Outsourcing Company, we prioritize omnichannel support on all major communication channels like phone, email, SMS, LiveChat, and Social media platforms including Facebook, Twitter, Instagram, etc
Another important feature when you outsource services from us is the language support we offer for businesses. As a Multilingual Call Center, we provide native language support in more than 30 languages which include, French, Italian, Russian, Arabic, Spanish, Chinese, Portuguese, to name a few. With language support, there is a minimal chance of miscommunication between customers and agents. In addition, customers also feel a higher comfort level to speak in their native tongue.
Our E-commerce Call Center Outsourcing agents realize that great CX is the pinnacle of customer services. Thus they focus on the consumer expectations, their likes, and dislikes, offer product recommendations, and guide them in making correct purchases, to smoothen their shopping journey. In this way, customers feel respected and build long-lasting trust with the company.
With us, your online brand image is kept intact. Our E-commerce Call Center Outsourcing agents ensure to deescalate issues and negative reviews left by disparaged customers on social platforms like Google Reviews, Facebook, Twitter, websites, and other online forums.
There is an ease of scaling up and down of the customer care staff if you choose us as your Call Center Outsourcing Company. Holiday season spike or the business going slower than usual, we offer flexible staffing options where you pay only for the number of agents and the time they work for you.
Our agents at our Multilingual Call Center are swift in responding to customer issues without letting them wait. They are well-versed with the e-commerce company policies, services, and products you offer. Thus when customers call our agents, they know beforehand how to handle them. So customers feel heard and understood thereby increasing customer satisfaction.
We offer 24x7x365 days of customer care support. Our agents work round the clock providing after-hours services for your business. In this way, there is no restriction in offering customer support over different geographical locations and time zones.
Our Call Center Outsourcing Company makes use of Avant-Garde software technology for managing call center services. With up-to-date software and tools, we have the upper hand in providing the best customer care support that offers superior functionality and efficiency in managing tasks.
We offer customized solutions for your e-commerce business needs. We create workable customer care plans only after understanding your business. Then we train our agents to make them familiar with your brand persona. In this way, dedicated customer care solutions in tune with your brand are delivered.
At LiveSalesman, our E-commerce Call Center Outsourcing solutions are the best in the industry. We make sure that your small, medium or big e-commerce company stays ahead of its competition. Our Multilingual Call Center with 24x7x365 support caters to all your customer care needs. Feel free to call us to know more about our services.
Multilingual Call Centers Services - LiveSalesman 